This document establishes the conditions governing the use of this website and the purchase of products on it (hereinafter, the "Conditions"). We kindly ask you to read the Conditions carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not use this website. These Conditions could be modified. It is your responsibility to read them periodically, since the conditions in force at the time of use of the website or the conclusion of the Contract (as defined below) will be those that are applicable to you.
This website is operated by Tantara Grupo Textil, SL with registered office at Calle Ramón y Cajal 5, 28100 Alcobendas (Madrid) Spain, registered in the Mercantile Registry of the province of Madrid, in volume 39088, Folio 31, Sheet No. M -694461 and with CIF nº B88368725.
YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
USE OF OUR WEB PAGE
By using this website and / or placing orders through it, you agree a:
Make use of this website only to make legally valid inquiries or orders.
Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
Provide us with your email address, postal address and / or other contact details truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary..
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
The articles offered through this website are only available for purchase and shipment in Spanish territory (except the Canary Islands, Ceuta and Melilla) and in the countries of the European Union mentioned in the Shipping Info.
CELEBRATION OF THE CONTRACT
The contract is perfected when you enter your personal data on the web to purchase the product and proceed to pay for it.
To place an order, you must follow the online purchase procedure and click "Continue, in the payment information section". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation").
Only those products listed in the Shipping Confirmation will be the object of the Contract.
All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of similar or higher quality and value that you may order. If you do not wish to order these substitute items, we will refund any amount you may have paid.
Following article 111 of Substitution of the good or service contracted remotely of the General Law for User and Consumer Defense.
If the contracted good or service is not available, when the consumer and user have been expressly informed of such possibility, the entrepreneur may supply a good or service with similar characteristics that has the same or higher quality without price increase.
In this case, the consumer and user may exercise their rights of withdrawal and resolution in the same terms as if it were the initially required good or service.
REFUSAL TO PROCESS AN ORDER
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it unless the purchase has already been made. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation.
Without prejudice to the provisions of the previous Clause regarding the availability of the products and unless extraordinary circumstances occur, we will try to send the order consisting of the products listed in each Shipment Confirmation within a period of 1-3 working days in the peninsula (except islands). Balearic Islands: Shipping within 4 days to the Balearic Islands or the European Union, only working days. Except during sales and promotions, which will be 6 business days. Notwithstanding the foregoing, the customer is offered the option of modifying the shipping date within the next 7 working days at their convenience. In the event that the client chooses this option, the previous terms are understood to be extended.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Bear in mind in any case that we do not deliver on Saturdays, Sundays and holidays. For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been delivered at the time of signing the receipt of the order at the agreed delivery address.
IMPOSSIBILITY OF DELIVERY
If after two attempts it is impossible for us to deliver your order, the package will be deposited in the DHL Collection Point closest to the address you indicated, where you will have a week to pick it up. In the event that the term expires without the package being collected, We will understand that you wish to withdraw from the Contract and we will consider it resolved. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, the term may range from 3 to 10 days since we receive the return in our Center.
As a result of the termination of the contract, we will refund all payments received from you, with the exception of shipping costs.
TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS
The risks of the products will be at your charge from the moment of delivery. You will acquire ownership of the products upon delivery.
PRICE AND PAYMENT
Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and try to provide a solution. The prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in our Purchase Information. Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it:
Click the "Go to cart" button at the top of the page if you want to review the items or "Order" if you want to purchase directly.
Fill in or check the billing information, payment method, shipping method and click on the "Pay" button, accepting the terms and conditions of the contract.
You will be redirected to the payment gateway, enter your card details. You can make payment with Visa, Visa Electron, Mastercard, Maestro or American Express cards, as well as with Apple Pay.
Click "Accept", you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.
Delivery / return points DHL. For your comfort, Tantara puts at your disposal that DHL Collection Points to make the delivery / return of your products. For make a delivery, when placing your order, enter the address of the DHL Collection Point where you want to receive the order. Once delivered, you have 5 business days to carry out the collection. To make a return in one of the DHL Collection Points, contact us at email@example.com and we will inform you about the next steps. The refund of the amount of the garment / s will be made through the card that made the payment once we receive the package in our warehouses.
VALUE ADDED TAX
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
Size changes will be free as long as the return is made in one of the DHL Collection Points.
Once we receive the product and verify that it is in perfect condition, we will deliver the new product for free.
If you wish, you can collect the product for its return to your home for a surcharge of € 3, except at home.you of tare or manufacturing defect, no surcharge will be charged.
If you want to make a change, please contact us at firstname.lastname@example.org
POLICY OF RETURNS
All our products can be returned within 15 calendar days.
Once we receive the product and verify that it is in perfect condition, we will proceed to refund the product, discounting the amount relative to the original shipping costs, which are non-refundable. However (except where shipping was free), we will provide you with a free shipping code for your next order.
Returns may be made at any DHL Collection Point or at home.
Returns in any DHL Collection Point They are free and the cost of home collection is € 6.
In case of tare or manufacturing defect, an exchange for a new product will be offered free of charge. In the event that the product is sold out, a return will be arranged at no cost
If you want to make a return, write to us at email@example.com and we will inform you about the next steps.
RESPONSIBILITY AND EXEMPTION OF LIABILITY
Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.
Notwithstanding the foregoing, our liability is not excluded or limited in cases where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in it. All descriptions of products, information and materials that appear on this website are provided as a correct body and without express or implicit guarantees about them. To the extent permitted by law, we exclude all guarantees, except those that cannot be legitimately excluded from consumers and users. The provisions of this clause will not affect your legal rights as a consumer and user, or your right to withdraw from the Contract.
ENLACES FROM OUR WEB PAGE
The links that contain Our website to other websites and third-party materials are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL
We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control ("Force Majeure Cause").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.
- Fire, explosion, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Strike, failures or accidents of maritime or river transport, postal or any other type of transport.
It will be understood that our obligations derived from the Contracts will be suspended during the period in which the Causa force majeure continues, and we will have an extension in the term to fulfill these obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure Event.
If any of these Conditions or any provision of a Contract are declared null and void by a firm resolution by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the Contract and replace any other previous pact, agreement or promise agreed between you and us verbally or by written. You and we acknowledge having consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except for what is expressly mentioned. in these Conditions. Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such an uncertain statement had been made fraudulently) and the only action that the another party will be for breach of contract in accordance with the provisions of these Conditions.
RIGHT TO MODIFY THESE CONDITIONS
APPLICABLE LEGISLATION AND JURISDICTION
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Alcobendas